Ubox camera APP shows the cam online but does not display?
Q: Ubox camera APP shows the cam online but does not display?
1. WiFi version
(1) Reset the machine and reconnect it to check whether you can see the video. If you can scan the code and connect, it means that the hardware of the machine is normal.
If you can’t scan the code, you can connect through sound waves or AP mode.
(2) Upgrade the latest firmware via TF card, and then test again.
(3) Share the machine with friends in other countries or regions, open the APP to see if you can see the video.
(4) Check the TF card or cloud storage to determine whether the machine has a video recording of the trigger event. If there is a video, the machine is normal.
The inability to see the video in the preview area may be related to the signal, so try again near the router. If there is no video in TF card or cloud storage video
frequency, the sensor may be faulty and needs to be returned to the original factory for repair.
(5) Insert the TF card into the machine, connect the machine with the mobile phone APP, save the logfile in the TF card and the
Video (to be able to see the lights) is sent back to the factory for analysis.
2. 4G version
(1) Reset and reconnect the machine to see if the video can be seen.
(2) Upgrade the latest firmware via TF card, and then test again.
(3) Share the machine with friends in other countries or regions, open the APP to see if you can see the video (for example, some SIM cards
Due to port restrictions, it cannot be previewed locally and in France, but it can be previewed normally in China).
(4) Check the TF card or cloud storage to determine whether the machine has a video recording of the trigger event. If there is a video, the machine is normal.
The inability to see the video in the preview may be related to the signal. Move the machine to a place with a better signal for testing. If TF card
If there is no video or cloud storage video, the sensor may be faulty and needs to be returned to the original factory for repair.
(5) Insert the TF card into the machine, connect the machine with the mobile phone APP, save the logfile in the TF card and the
Video (to be able to see the lights) is sent back to the factory for analysis.
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Written by Anky Technology Co., Ltd.
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