Why is my ubox camera offline?
Why is my ubox camera offline?
Re: The Ubox camera is not online and usually has the following problems
1. The operation is wrong, please delete the camera added by the APP, find the reset button on the cam, press for 3 seconds and restart, read the manual carefully, and operate again.
2. If the WiFi signal is weak or the 4G signal is weak, please keep the device far away from metal or signal interference areas. If it is a 4G camera, please try another 4G card.
3. If the above operations are correct and there is no problem with the WiFi signal and 4G signal, you can contact our sales to obtain the firmware upgrade software and upgrade the machine.
4. If the above operations are correct, the network signal is fine, and the firmware is still offline after upgrading the firmware, it may be a problem with the hardware, usually the motherboard. You can contact us to buy a replacement motherboard. If you are our old customer, We can send you the free motherboard for replacement.
Ubox camera Offline troubleshooting
WiFi version
(1) Check whether the router is too far away from the machine.
(2) Check whether too many devices are connected to the router.
(3) Check whether the local network is normal.
(4) Check whether the machine has sufficient power.
(5) Check if the machine software version is too low
(6) Take out the TF card, and send the logfile in the TF card back to the manufacturer for analysis.
4G version
(1) Check whether the local 4G signal strength is normal.
(2) Check whether the machine has sufficient power.
(3) Check if the traffic of the SIM card is sufficient.
(4) Check whether the machine software version is too low.
(5) Take out the TF card, and send the logfile in the TF card back to the manufacturer for analysis.
Our hot sale Ubox cameras recommend:
Written by Anky Technology Co., Ltd.
Anky Technology Co., LTD is a professional manufacturer of 4g wifi ubox app solar security cameras, tuya smart app 4g wifi solar security cameras, 30X optical zoom 4G WiFi solar security cameras, Hikvision-special solar power supply systems, etc.
We are now officially opening global investment channels, and sincerely invite you to join us and become our agent or wholesale partner. We can provide competitive prices, and simultaneously provide you with a full set of product pictures, parameters, videos, product software, and hardware knowledge training, market Marketing training, and other materials to help you learn products as soon as possible, understand products, open up the market, better serve customers and win the market as soon as possible.
Get catalog now: sales@cctvsolarcam.com